Refund policy
Draft of 15 November 2026
Free
The Free plan costs nothing, so there is nothing to refund.
Team
Contact us within 7 days of a charge for a refund. Write to hello@smsyra.com from the workspace owner’s email, with the invoice number. We reply to every request.
Refunds go back to the way you paid, through Razorpay; banks usually show them within 5–7 working days. The GST on the charge is refunded with it, and we send a credit note.
Cancelling
You can cancel Team at any time. Cancelling stops the next charge. Team stays on until the end of the month or year you paid for; then the workspace moves to the Free plan’s limits. Cancelling on its own doesn’t refund the current period — ask within 7 days of the charge, as above.
If something went wrong
Charged twice, or charged after cancelling? Write to us and we put it right.
See also the terms and the pricing page.